Sun Van is ABQ RIDE’s shared-ride paratransit service for people whose disabilities prevent them from independently using fixed-route transit for some or all trips.
Current Service and Eligibility#
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Provides current eligibility, applications, service boundaries and hours, booking options, visitor procedures, accessible formats, ADA complaint and reasonable-modification forms, and rider resources. For current assistance or reservations, call ABQ RIDE Customer Service at 505-243-7433.
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Explains functional eligibility, interviews, the 21-day decision timeline, conditional eligibility, personal-care attendants, visitor access, appeals, and how to begin the online application process.
Booking and Trip Tracking#
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Explains how eligible Sun Van riders can book trips and track vehicles in real time through the ABQ RIDE GO! app or web portal, with setup instructions, scheduling alternatives, and customer-service support.
Passenger Guide#
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Sun Van and You Passenger Guide (June 2025 archived PDF)
Explains current Sun Van eligibility, applications, reservations, service areas and hours, trip procedures, personal-care attendants, mobility devices, visitor access, no-show rules, rider responsibilities, and the eligibility-appeal process.
Historical Service Review#
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ABQ RIDE Sun Van Compliance Review Briefing (2011 archived PowerPoint)
Summarizes a 2010 consultant review of Sun Van’s ADA paratransit service, documenting eligibility, service area, reservations, fares, trip times, capacity constraints, driver practices, and recommended eligibility-process improvements while finding no ADA compliance violations.
Official City PowerPoint · Official Transit document collection
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Draft Sun Van Performance Metrics (2010 archived PDF)
Defines draft Sun Van performance measures covering ridership, cost, productivity, cancellations, no-shows, subsidy, on-time pickups, missed trips, scheduling flexibility, and complaint categories, preserving how the City proposed to monitor paratransit service in 2010.